General
Do Storkcraft’s® colors match well with other brands?
For an exact color match, it is best to pair Storkcraft® and Graco® nursery and children’s furniture items with other Storkcraft® and Graco® nursery and children’s furniture items. We cannot speak to other brands’ colors — for example, we cannot recommend matching our Pebble Gray with another brand’s lighter gray offerings, or our Driftwood with another brand’s light wood offerings.
However, a Storkcraft® nursery or children’s furniture item in Driftwood will match a Graco® nursery or children’s furniture item in Driftwood. The same can be said for any color—Hazelnut, Olive, Sage, Frosted Oat, Pebble Gray, and so forth—that is offered by both Storkcraft® and Graco®.
I have purchased several Storkcraft® items for a bedroom set. Can I expect all the colors of the pieces to match perfectly?
Not necessarily. There are several variables involved: country of manufacture, type of wood available/used, and painting process. Depending on the country of manufacture, or even wood availability in the same country at different times, the same type of wood may not be used for every manufacturing run of an item. The same painting process may be used on two different types of woods, yet the wood may take the paint differently. Even within one tree, certain sections may react slightly differently to the painting process — this is just the nature of wood. So, while the color will always be close, there may be slight variations between items — or even within different parts of the same item. Part of the beauty and uniqueness of Storkcraft furniture are these natural variations that indicate real wood craftsmanship.
Do cribs and bunk beds come with mattresses?
No — Storkcraft® and Graco® cribs and beds do not include a mattress. Some online retailers do, however, offer “crib and mattress” bundles.
Are your products made with wood or particle board?
It depends on the product. All Storkcraft® and Graco® nursery and children’s furniture products may be made from a combination of solid wood, veneers, composites, and/or other wood products. Some Storkcraft® and Graco® nursery and children’s furniture may be made of solid wood, or entirely of wood composites. Please check the product page of the product you are interested in to learn more about that particular product’s composition and materials.
Where can I find my assembly instructions?
Assembly instructions may be included in an envelope attached to your crib’s metal mattress support, attached to the outside of your product, or even loose inside your product’s carton. If you cannot find the paper version of your assembly instructions in any of the aforementioned locations, you can find them on your product’s dedicated product page on our website, or you can contact our Customer Care team during their hours of operation. Also, your product may have step-by-step video assembly instructions, which you can access on your product’s dedicated product page or on YouTube.
Can I purchase your products directly from your website?
A wide variety of Storkcraft® and Graco® nursery and children’s furniture products are available for purchase directly from the Storkcraft® website. At this time, the shop portion of our website is only available to customers living with in the mainland United States of America (USA). We do not currently service customers from Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Armed Forces and Air Force bases, or any of the outlying islands or territories of the USA. In addition, we do not service customers from Canada (we’re working on it — we promise!). For customers located outside of the mainland USA, please visit our trusted network of retail partners to purchase Storkcraft® or Graco® nursery and children’s furniture products.
My product has a broken part. How can I get a replacement part?
If your product arrives damaged or has a missing part, please contact our Customer Care team directly either by email, live chat, or phone. They will be happy to remedy your situation.
Cribs
What if my baby chews on their crib?
Storkcraft® and Graco® cribs are finished with non-toxic product. Unfortunately, chewing is not something that we can control. However, we do recommend that if this does start to happen, you can purchase a safe and certified protectors from a trusted retailer.
What if my baby gets stuck between the slats?
Storkcraft® and Graco® cribs are made in accordance with the current safety standards—and the gaps between slats are the mandatory width apart. This would not be part of a recall. If you have any questions regarding these standards, please refer to the CPSC’s website.
Does Storkcraft® offer a conversion kit, to convert the cribs into a bed?
Yes — available on our website or from our trusted retail partners, Storkcraft® sells a conversion kit that is able to convert your Storkcraft® or Graco® 4-in-1, 5-in-1, or 6-in-1 convertible crib into a full (double) bed. The conversion kit is not applicable to any Storkcraft® or Graco® 3-in-1 convertible cribs (3-in-1 convertible cribs only convert from a crib to a toddler bed and/or daybed). It would be advisable to confirm with our Customer Care team whether or not our Storkcraft® crib-to-bed conversion kit is right for your product.
Is my crib part of the recall?
The 2009 recall involves Storkcraft® drop-side cribs and Storkcraft® drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.
The recall includes Storkcraft® cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Storkcraft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004.
What size mattress should I buy for my crib?
The mattress size should be at least 27.25 inches wide x 51.625 inches long, and should not exceed 6 inches in thickness (mattress height). The mattress should be of such length and width that the gap between the mattress and the sides of the crib is not more than 1-3/16 inches when the mattress is pushed into the corner of the crib. This is for safety reasons, ensuring no gaps.
Can I paint my crib?
The applied finish on Storkcraft® and Graco® cribs has been tested to meet or exceed the applicable ASTM and CPSIA safety standards. Therefore, we do not recommend painting any Storkcraft® or Graco® cribs.
Also, please note that any modifications to your Storkcraft® or Graco® crib may invalidate your warranty — so please read the warranty coverage on your crib’s assembly instructions.
Is the crib-to-bed conversion kit necessary in order to convert my Storkcraft® or Graco® crib into a daybed or toddler bed?
No, a conversion kit is not necessary. Everything needed to convert your crib into a daybed or toddler bed is included with your crib. If you wish to purchase a toddler safety guardrail or toddler safety guardrail kit, these are not included (except for cribs that are part of The Art of Nursery, by Storkcraft™ line of products), and are available for separate purchase on Storkcraft’s website. Please refer to your assembly instructions for your particular model on guidelines for conversion, or contact our Customer Care team.
Do your cribs come with toddler rails?
No — if you wish to purchase a toddler safety guardrail or toddler safety guardrail kit, these are not included (except for cribs that are part of The Art of Nursery, by Storkcraft™ line of products). Toddler safety guardrails (and toddler safety guardrail kits) are available for separate purchase on our website.
For your “crib & changer” models, is the changing table able to be detached from the crib?
Please refer to your assembly instructions regarding the detachment of changing tables from your crib. This is particular to your crib & changer’s model and brand.
What are the weight limits for the daybed and toddler bed stages?
Toddler and day beds are intended for use by a child not less than 15 months old who weighs no more that 50 pounds (27.7 kg). This does not include the mattress weight.
How many pounds will this crib hold?
The limiting factor for using the crib is as a general guide of 50 pounds, however it is more the child size and ability that is a factor. The maximum height given by the standard to use a crib is 35 inches tall. Once a child is able to climb out of the crib, it may be time to move them into a toddler bed.
Should I use a crib that was given to me by a friend or a relative?
If your crib is 10 years old or more, do not use it — and purchase a new one. Please be sure to always carefully check your crib to ensure that it is in good working condition, as well as for missing hardware and any broken or missing parts. We strongly advise against purchasing a used crib, or placing your child in a used crib. Many such cribs may not meet current safety standards and can have numerous safety problems.
For useful tips to keeps baby sleeping safely, please visit this link for Safe Sleep Tips from the Consumer Product Safety Commission (CPSC).
Chests, Dressers & Storage
Can I use the top of my dresser as a changing table?
For your child’s safety, we do not recommend using the top of any of our dressers for changing. We recommend using a dedicated, standalone changing table for safety purposes. We also recommend exploring our assortment of Storkcraft® and Graco® 3-drawer chests with changing toppers (changing pad not included), which include a dedicated changing table topper that provides a boundary to place your changing pad inside.
What is the weight limit for your changing tables?
30 pounds (13.61 kilograms).
Nursery Chairs
Can the glider cushions be cleaned?
The cushions for the glider are “spot cleanable” with a damp cloth and a fabric cleaner can be used for tougher marks or stains. Cushions should NOT be washed in the washing machine.
Are glider cushions removable?
Not all cushions are removable — please refer to your product’s assembly instructions for information about your particular model, or contact our Customer Care team.
Do your Hoop® and Tuscany gliders lock or recline?
No, Storkcraft® Hoop® and Tuscany gliders do not have a locking position or recline.
How much weight can your gliders hold?
Storkcraft® gliders are tested for a static load test of 300 pounds, meaning a person just sitting in the glider. For impact of 225 pounds, which is a person dropping into the seat.
Kids' Beds
Can the bunk bed ladder be affixed to the other side?
No, ladders are specifically placed in the space directed on your assembly instructions. They are placed so that they do not interfere with the safety guard rail on the top bunk.
Can your bunk beds be split into two individual beds?
Yes, our current models can be separated into two twin beds when your children get older. You do not need to purchase any separate hardware or parts.
Can I only use the top bunk, and leave the bottom bunk empty?
The top bunk can be used without the bottom bunk being occupied. However, the bottom bunk must be assembled correctly as per the assembly instructions, due to safety reasons.
What is the weight limit of your youth beds?
The weight limit is 225 pounds (102.06 kilograms) per bed including mattress.
Warranty
Is my product covered under warranty?
Your product is covered for 1-year limited manufacturer’s warranty, from the date of purchase (except for mattresses, which are covered for 10-year warranty from the date of purchase). This warranty is for the original purchaser of the product from an authorized retailer and is not transferable.
What does our warranty cover?
The warranty covers manufacture defects in the materials and/or workmanship under normal use of the product.
What does our warranty not cover?
Second-hand items, normal “wear and tear”, abuse or misuse or product neglect, commercial use, accidental damage, or damage from natural forces.
How do I claim for service under warranty?
Please contact our Customer Care team through our website.
What information do I need to provide when making a claim?
Our Customer Care team will require the following information:
- Information from the white sticker attached to the product, containing model number, manufacturing date and country of manufacture;
- A copy of your receipt of purchase.